How to Cancel an RMA
An RMA can be cancelled through the following three options
- my360 menu option
- RMA Details Report
- Asset Details Report
Steps to Cancel an RMA using my360
1. Click on ‘my360’ option and select the RMA Cancellation Card
2. The RMA Cancellation page will load with a search field to lookup RMAs by RMA#, Asset Tag or Serial #. Enter a search criterion and click the blue arrow on the Search field.
Note: If you select an RMA that is not in ‘Pending Return’ status, you will receive a message that says ‘RMA cannot be cancelled unless it is Pending Return’
3. Click on the RMA that needs to be cancelled and select a Cancellation Reason from the drop-down box.
4. Click the ‘Cancel RMA’ button.
5. The RMA Cancellation confirmation will appear on the screen
6. You will receive an email notification on the RMA Cancellation. The Cancellation email will also be sent to all people added on the notification list when the RMA was originally created.
Steps to Cancel an RMA from the RMA Details Report
1. Click on the ‘Reports’ menu on itrac360 Dashboard and select ‘RMA History’ Report
2. Click on the RMA# that you want to view. This takes you to the RMA details page.
3. If the RMA is in ‘Pending Return’ status, you will see a ‘Cancel RMA’ link on the right-hand top corner of the screen.
4. When you click on the Cancel RMA link, you will be taken to the RMA Cancellation Page. You can follow the steps described in the previous section to cancel the RMA
Steps to Cancel an RMA from the Asset Details Report
1. Click on the ‘Reports’ menu on itrac360 Dashboard and select ‘All Assets’ Report.
2. Click on an Asset that has an RMA in Pending Return status. You will see the ‘Cancel RMA’ link under the RMA # in the Last Activity field.
3. When you click on the Cancel RMA link, you will be taken to the RMA Cancellation Page. You can follow the steps described in the previous section to cancel the RMA.
How to view a Cancelled RMA
1. Click on the Reports menu on the itrac360 Dashboard and select ‘Cancelled RMAs’ Report
2. This will load the ‘Cancelled RMAs’ report with details on the Cancelled RMA. Note that it might take up to 15 mins for a Cancelled RMA to appear on the report as the report refreshes every 15 mins.
