In today's new normal, customers of quick service and fast casual restaurants expect more than just fast and accurate service. Safety concerns have taken center stage and table stakes have changed for restaurant associates practically overnight. From enhanced cleaning protocols, to the constantly changing rules on how restaurants can operate during these times, to social distancing measures - it is more important than ever to ensure associates have the knowledge and tools to deliver a consistent and safe brand experience.
In this episode, we speak with Paul Bradley, Director of Product Management at PlayerLync, to find out what effects the pandemic has had on training and communication in the restaurant industry. He explains how mobile-enabled learning is helping leading restaurants adjust and scale up new capabilities and gain a competitive advantage.
We partnered with Hanover Research, to survey nearly 300 organization leaders to understand where companies are after two years of pandemic disruption, reveal their pain points, and see where they're headed.. We discovered that many think they're doing well on mobile-driven digital transformation, but our Mobile-First Score shows another story.