The demand for great omnichannel customer experiences hasn't slowed down post-pandemic for grocery retailers. Buyers found they liked the convenience. Improving BOPIS is just one of many ways grocery retailers are using mobile devices to create seamless experiences between digital and brick-and-mortar.  

In this podcast, Jesse Kio with Ahold Delhaize USA's Retail Business Services talks us through what's happening in the industry, the challenges, and how he measures success.