While many industries like retail and restaurants are well into the adoption of mobile solutions that drive higher productivity and better customer experiences in their operations, the hospitality industry—for the most part—is at the early stages of its digital transformation. Some workflows, like booking, are highly digitized, but operations like housekeeping, front desk, event management, concierge, maintenance, and more are not quite there yet. Stratix recently worked with Samsung on an interactive video that shows many of the use cases. Click here to watch.
In this podcast with Michael Blake, SVP and Chief Technology Officer at American Hotel & Lodging Association (AHLA), we dig into why digital transformation has been slower and where there's potential for improvement and rewards.
While nobody has a crystal ball, it's clear that the current climate means businesses must be as nimble and efficient as possible so they can handle whatever difficulties may come. The Stratix 2023 Enterprise Mobility Outlook research shows that companies are investing in mobile solutions to do just that. 86% are using more mobile now than in the last three years.