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Building Customer Success Through Trust and Advocacy

Episode 22, 04/08/21, 24:15

The pandemic put a focus on mobile device solutions, and mobility remains a top priority for enterprise organizations. It's been busy at T-Mobile, where they've been crafting customized experiences for customers and plans for success.

The emphasis is on the end-user experience. Everything has to be simple. By listening and becoming a trusted advisor, T-Mobile can deliver technology, solutions, and resources that enable customers to achieve their goals.

In this episode, Damon LoSchiavo, Vice President of Customer Success & Implementation at T-Mobile, explains his company's philosophy and how it measures success.

Meet Your Podcast Hosts:

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Damon LoSchiavo

VP of Customer Success & Implementation,T-Mobile

Gina

Gina Daniel-Lee

VP, Strategic Alliances & Partnerships

thmbl-2022-enterprise-mobility-outlook

2022 Enterprise Mobility Outlook

We partnered with Hanover Research, to survey nearly 300 organization leaders to understand where companies are after two years of pandemic disruption, reveal their pain points, and see where they're headed.. We discovered that many think they're doing well on mobile-driven digital transformation, but our Mobile-First Score shows another story.

Read the Report