The pandemic changed the world as we know it – and for business leaders, it has created an entirely new way of thinking about the customer experience. Social distancing, contactless transactions and disinfecting processes are now critical for organizations to address and, when done right, can even be competitive differentiators. In this podcast, we chat with Louis M. Alterman, Stratix CEO & President, and Joe Mach, president at ENS Group, about the rapid business operational changes of the pandemic era and which ones are here to stay. Will will discuss how enterprises are adapting to the current new landscape and hear some tips and tricks for addressing new customer use cases.
While nobody has a crystal ball, it's clear that the current climate means businesses must be as nimble and efficient as possible so they can handle whatever difficulties may come. The Stratix 2023 Enterprise Mobility Outlook research shows that companies are investing in mobile solutions to do just that. 86% are using more mobile now than in the last three years.