Providing the best quality of care to patients via mobile technology requires a precise balance of proper funding resources, well-matched mobile devices, smart device management and robust support and repair options throughout the device lifecycle. Don’t let the stress at trying to manage this at scale for your patients and caregivers overwhelm you. We’ve anticipated some questions you may have on how Stratix can help. Read to learn more.
We handle every aspect of your mobile solution configuration and support program on-shore and on-premise in our Georgia-based facility, which translates into the delivery of the industry’s best Day-2 managed services. It starts with our dedicated teammates who are customer-obsessed:
Stratix consults with each healthcare client to source the best fit (most affordable, compatible, durable, etc.) RPM devices and accessories. Each is pre-tested and configured to pair with its specific phones or tablets prior to the kitting process, wherein all devices and accessories are packaged together. The entire package is then shipped directly to your patients with custom-configured instructional material inside.
Our team of Customer Experience Managers assist with devices coming off-lease or reaching the end of life in a couple of different ways:
We’re happy to help our clients by taking on their existing devices to ease the burden on in-house IT staff. It begins with designing a customized service program with our MSA team specialists and then assigning a project manager to:
Kickoff to full onboarding can be completed in as little as 90 days when taking on the management of your existing devices.
Creating a consistent process for deployment and support at scale is our specialty! We know that giving the best level of care depends on having working devices in the hands of caregivers and patients when they need it. We handle that in a few ways:
The Stratix mobile integration process begins with an assigned mobile solutions architect (MSA), a certified specialist on the technologies you will be deploying. The MSA will work with you on the design, plan, pilot and First Article (an initial device configured with all appropriate applications) approval to ensure that every aspect of your solution will meet your needs. Once evaluated and approved, rapid deployment begins. This ensures that whoever your end user is will have a great out-of-the-box experience.
We are certified partners with top MDM providers (VMware, inTune, Jamf, SOTI, MaaS360, Samsung Knox, Mobileiron, etc.) enabling us to help you manage throughout the entire lifecycle down to the device level. From the procurement of MDM licenses to the enrollment of each device, we ensure your entire population is capable of receiving push updates and upgrades. We can also manage the entire change process for you via our MDM team.
Our mobile helpdesk is set up for assigned technicians to fully understand each application loaded onto mobile devices in your organization. Stratix agents are Georgia-based and highly-trained to know your specific needs and are available 24x7x365 - addressing issues patients may encounter, as well as nurses, physicians, therapists and other caregivers using these devices in metro or rural areas. Stratix support professionals are why we have achieved an 74+ Net Promoter Score, supporting your caregivers with the best available industry outcomes. We know lives depend upon these mission-critical use cases.
In January 2020, The Centers for Medicare & Medicaid Services (CMS) implemented three new Remote Patient Monitoring (RPM) reimbursement codes to make it much easier for you to get paid. Once the COVID-19 pandemic hit, CMS released new interim rules to ease telehealth restrictions further. Additionally, the CARES Act issued over $200 million in grants to support telehealth providers. There’s never been a better time to invest in the devices, services and support you need to answer the call.
It doesn’t have to be. Stratix offers a simplified way to manage your mobile technology spending, management and support with a predictable monthly fee per device. With our mobile Device as a Service (mDaaS) program, your mobile operations retain the flexibility you need to adjust to rapidly changing conditions.
Today’s environment demands that you be able to effectively care for patients outside of clinical environments, so we understand that it’s paramount to protect patient data. That’s why we ensure devices are configured with MDM tools such as MobileIron and Samsung Knox to help safeguard data as it’s collected and entered into electronic medical records (EMR).
Home healthcare and virtual visits have never been more important, which means that continuation of care in the face of technical challenges is critical. Devices in the hands of end-users, both providers and patients, create technical and repair challenges that requires an IT workforce that is skilled in your specific use case and is available 24x7x365 to troubleshoot device issues and initiate repair and replacement at scale. Stratix instantly bolsters your support bandwidth and lets you focus on what really matters: Quality of care.
Stratix has over two million mobile devices under management. We do this every day for critical use cases like yours, and we maintain an 80+ Net Promoter Score and 99% on-time delivery. Managing effective mobile programs at scale is different than in-house IT supported laptops and infrastructure for several reasons:
This is why you need a team of experts that focus only on mobile – so you can focus on your business.
Our 24x7x365 nonstop managed mobility experts let you focus your IT resources on network infrastructure, security and other strategic projects to support the big picture of how mobile transformation can improve performance and fuel growth in your business. For example, instead of managing devices, your team can use our proprietary itrac360 asset management tool for real-time updates to view location and repair history of all devices deployed.